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RETURNS

RETURN & REFUND POLICY 


At Peluche & Tartine as well as at SNÖ, returns are authorized up to 30 days following the reception of your package. In order for a return to be eligible for a refund, it must respect the conditions of our return policy. All returned items must be returned in their original unworn, unaltered, unwashed condition, with their original tags and packaging. Also, soiled clothing will not be accepted. Underwear is not exchangeable or refundable for hygiene reasons.


In order to proceed to a return, simply write us by email at : info@peluche-sno.com with the subject : Exchange or Return as well as your order number. In this email, indicate the reason for the return and the exchange and add pictures of the item. Following the approval of our customer service, we will send you a delivery label to print in order to exchange your product at no cost. Pack your item in its original packaging or in a delivery envelope. 



Discounted items are a final sale and are not exchangeable or refundable. We do not cover return shipping costs for refunds. Only items purchased from our online store are eligible for this policy. If you purchased our items from one of our retailers, please contact that store directly.