Exchanges and refunds
So that your return is eligible for reimbursement you must comply with the following conditions
- Be returned to their original state
- With their original labels and packaging
- Soiled clothes will not be accepted
- Returns are authorized up to 30 days of receiving the package.
- The items identified final sale are neither exchangeable nor repayable.
- We do not cover the return costs for reimbursements, only for discussion and defective items
- Only items purchased on our online site are eligible for this policy
- If you have bought our items from one of our retailers, please contact this shop directly.
- We do not manage exchanges on the site
- If you want to make an exchange you must return the original goods to obtain your refund. Subsequently place a new order for the items you want to order.
In order to make a return, simply write to us by email to:
- With the object: exchange or return
- Your order number
- In this email indicate the reason for return or exchange
- Add photos of the item (s) concerned.
Following the approval of our customer service
- We will make a collection request at the delivery address from our carrier
- Pack your item in its initial packaging or in an envelope/delivery box.
- A driver will pick up the package at your door
- Provide 3 to 5 working days following receipt of your return to our warehouse so that a refund is made according to your initial payment method, an email will also be sent to confirm everything.