Exchanges and refunds
For your return to be eligible for refund you must respect the following conditions
- Returned to their original state
- Not Washed
- With their original labels and packaging
- Soiled clothes will not be accepted
- Returns are allowed up to 30 days after receipt of the package.
- The items identified as final sales are neither exchangeable nor refundable.
- Shipping charges for final returns are to be paid by the customer. We will take care of shipping charges for exchanges and return of defective items only.
- Only items purchased on our website are eligible for this policy
- If you have purchased our items at one of our retailers, please contact them.
- We do not manage the exchanges on the website.
- If you want an exchange you must return the original merchandise to get your refund. Then, place a new order for the new items you want to order.
In order to proceed to a return, simply write to us by email at:
- With the object: exchange or return
- Your order number
- In this email indicate the reason for the return or the exchange
- Add pictures of the item (s) concerned.
Following the approval of our customer service
- We will ask our carrier for a pickup at the delivery address.
- Pack your article in its initial packaging or in a delivery envelope/box.
- A driver will pick up the package at your door
- Provide from 3 to 5 working days following receipt of your return to our warehouse for a refund to be made according to your initial payment method, an email will also be sent to confirm everything.