Exchanges and refunds

 

 

So that your return is eligible for reimbursement you must comply with the following conditions

 

• Be returned to their original state
• Unrealized
• Unwashed
• With their original labels and packaging
• Soiled clothes will not be accepted
• Returns are authorized up to 30 days of receiving the package.
• The items identified final sale are neither exchangeable nor repayable.
• We do not cover the return costs for reimbursements, only for discussion and defective items
• Only items purchased on our online site are eligible for this policy
• If you have bought our items from one of our retailers, please contact this shop directly.

 

TRADES

• We do not manage exchanges on the site
• If you want to make an exchange you must return the original goods to obtain your refund. Subsequently place a new order for the items you want to order.

 

 In order to make a return, simply write to us by email to:

• info@peluche-sno.com
• With the object: exchange or return
• Your order number
• In this email indicate the reason for return or exchange
• Add photos of the item (s) concerned.

 

 

• We will make a collection request at the delivery address from our carrier 
• Pack your item in its initial packaging or in an envelope/delivery box.
• A driver will pick up the package at your door
• Provide 3 to 5 working days following receipt of your return to our warehouse so that a refund is made according to your initial payment method, an email will also be sent to confirm everything.