Exchanges and refunds

For your return to be eligible for refund you must respect the following conditions

• Returned to their original state
• Non-altered
• Not Washed
• With their original labels and packaging
• Soiled clothes will not be accepted
• Returns are allowed up to 30 days after receipt of the package.
• The items identified as final sales are neither exchangeable nor refundable.
• Shipping charges for final returns are to be paid by the customer. We will take care of shipping charges for exchanges and return of defective items only.
• Only items purchased on our website are eligible for this policy
• If you have purchased our items at one of our retailers, please contact them.

Exchanges

• We do not manage the exchanges on the website.
• If you want an exchange you must return the original merchandise to get your refund. Then, place a new order for the new items you want to order.

In order to proceed to a return, simply write to us by email at:

• info@peIuche-sno.com 
• With the object: exchange or return
• Your order number
• In this email indicate the reason for the return or the exchange
• Add pictures of the item (s) concerned.

• We will ask our carrier for a pickup at the delivery address.
• Pack your article in its initial packaging or in a delivery envelope/box.
• A driver will pick up the package at your door
• Provide from 3 to 5 working days following receipt of your return to our warehouse for a refund to be made according to your initial payment method, an email will also be sent to confirm everything.